3 Fixes for Attachment Unavailable Error in Facebook Messenger

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.

Try Basic Fixes

Fix 1: Ensure the Post Is Visible to Public

You may see the “Attachment Unavailable” error in Messenger if the sharedFacebook post is set to private. To avoid this, you need to ensure that your post’s visibility is set to “Public” or “Friends” before sharing it.

Step 1:Open the Facebook app on your phone and locate the problematic post.

Step 2:Tap thethree-dot menuicon next to your post and selectEdit post.

Step 3:Tap the drop-down menu at the top and selectPublicorFriends.

Step 4:Return to your post and tapSavein the top-right corner.

After completing the above steps, share the post on Facebook Messenger so your friends can see it.

Fix 2: Disable Messenger’s Data Saver Mode

Messenger’s built-in data saver feature is usefulwhen you’re on a limited data plan. Enabling this feature restricts the app’s data usage and prevents automatic attachment downloads, which can sometimes cause problems. Try disabling the data saver mode in Messenger to see if that resolves the problem.

Step 1:Open the Messenger app on your phone. Tap themenu icon(three horizontal lines) in the top-left corner and tap thegear iconto visit the settings menu.

Step 2:Scroll down to tap onData Saverand turn off the toggle in the following menu.

Fix 3: Clear Messenger Cache (Android)

If you still can’t view attachments in the Messenger app at this point, it’s likely that the existing app cache has become corrupt or inaccessible. To fix this, you can try clearing the Messenger app cache by following these steps:

Step 1:Long-press on the Messenger app icon and tap theinfo icon.

Step 2:Go toStorageand tap theClear cacheoption.

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Last updated on 12 August, 2024

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