3 Fixes for Black Screen With Sound in Amazon Prime Video on Mac

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Disable Optimized Video Streaming

Optimized Video Streaming is one of the built-in tools to save battery on your Mac. This feature restricts HDR playback in streaming platforms like Prime Video, which might also explain why your Mac has a black screen with sound. So, here’s how to check and disable this feature.

Step 1:OpenSettingsand click onBattery.

Step 2:Scroll down to the bottom and click onOptionsat the bottom-right corner.

Step 3:Disable the toggle forOptimize video streaming while on battery.

Fix 2: Enable Hardware Acceleration

Hardware Acceleration utilizes your Mac’s system resources to perform graphic-intensive tasks, including high-definition video playback on streaming platforms like Prime Video. Therefore, you should check if this feature is enabled on your browser.

Enable in Safari

Hardware Acceleration is enabled by default in Safari on macOS Catalina 10.15 and above versions. If your Mac runs an older macOS version, follow these steps.

Step 1:OpenSafari >clickSafariat the top-left corner > selectSettings.

Step 2:Go to theAdvanced tabin the General window and enable the toggle forUse Hardware Acceleration.

Enable in Google Chrome

OpenChrome>Settings>System> enable the toggle forUse hardware acceleration when available.

Enable in Firefox

OpenFirefox>Settings> enableUse hardware acceleration when available.

5. Clear Browser Cache for Prime Video

If you still have the same issue, we suggest clearing the browser cache for Prime Video. Once you do this, log in again to your Amazon account, as your preferences and login information will be wiped out in your browser.

On Safari

OpenSafari>Settings>Privacy>Manage Website Data> searchPrime Video> click onRemove.

Also Read:How to clear cache in Chrome browser

On Firefox

OpenFirefox>Settings>Privacy and Security>Cookies and Site Data>Manage data> searchPrime Video>Remove Selected>Save Changes.

Tip:You can also read our post to know what happenswhen you sign out of Amazon Prime Video on all devices.

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Last updated on 23 July, 2024

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