3 Ways to Fix Amazon Prime Video App Not Working on Mac

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Check Your Billing Status

You should first check your billing status with Amazon when the Prime Video app stops working. There is a chance that your annual subscription renewal didn’t go through. So, check the billing details and payment method. Follow these steps.

Step 1:Open thePrime Videosite in the browser of your choice andsign inwith your Amazon account.

Step 2:Click on yourprofile nameat the top right and chooseAccounts & Settings. You might have to sign in to your Amazon account once again.

Step 3:Look for thePrime Membership sectionto spot your billing info.

Step 4:If the subscription fee cannot be deducted, click onEditon Amazon to check billing details.The Amazon web page will open to show your billing details.

Step 5:Click onView your Payment Method.

Step 6:Click onEdit Payment.

Step 7:You can add anew payment methodoredit your previously selected paymentdetails.

Fix 2: Check if Device Limit Has Exceeded

Users can stream up to three titles simultaneously on three different devices using the sameAmazon Prime account. So, if the Prime Video app is not working on your Mac, check if your friends or family members are streaming the same title. If you want to control device access for your Amazon account, follow these steps.

Step 1:Sign in toPrime Video>Profile icon>Accounts & Settings.

Step 2:Click onYour Devicesfrom the top menu.

You will see the list of all the devices currently using your Amazon Prime account. Here’s how to register a device if you want to.

Step 3:Select thedeviceyou wish to deregister.

Step 4:Click on theDeregisterbutton alongside the device name.

Step 5:Click on theAre you sure?button to confirm your choice.

Fix 3: Disable Low Power Mode and Low Data Mode

Both these features are meant to prevent battery and internet usage, respectively. This further affects the functioning of apps like Prime Video on your Mac, so we suggest disabling both of these features.

Step 1:OpenSettings>Battery> disableLow Power Mode.

Step 2:Go back toWi-Fi>Details> disableLow Data Mode.

Tip:Learnhow to turn off subtitles on Prime Video

Was this helpful?

Last updated on 16 August, 2024

Leave a ReplyCancel reply

Your email address will not be published.Required fields are marked*

Name*

Email*

Comment*

Δ

The article above may contain affiliate links which help support Guiding Tech. The content remains unbiased and authentic and will never affect our editorial integrity.

More in Internet and Social

How to Enable and Disable Focus Mode in Microsoft Word

How to Set Custom Profile Picture on Netflix

JOIN THE NEWSLETTER

Get Guiding Tech articles delivered to your inbox.

© 2024 Guiding Tech Media. All Rights Reserved.