3 Ways to Fix Amazon Prime Video Not Working on iPhone and iPad

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Basic Fixes:

Fix 1: Sign out and Sign Back into Prime Video

Prime Video may not work due to an account authentication error. To fix this, you must sign out of your account and log in again. Here’s how.

Step 1:Open thePrime Video appand tap theprofile picture iconat the top-right corner.

Step 2:Go toSettings.

Step 3:Tap onMy Account.

Step 4:Tap onSign outand confirm your decision. Then, sign back in and check again.

Fix 2: Remove Unnecessary Devices From Prime Video App

Amazon Prime Video allows streaming on up to three devices at once. That means up to 3 people can watch movies and TV shows from Prime Video simultaneously. If you have shared your Prime Video account credentials with friends and family, it’s time to revoke their permission. Here’s how.

Step 1:OpenPrime Video> tap onprofile picture>Settings.

Step 2:Tap onRegistered devices.

Step 3:HitDeregisterbeside unnecessary devices and confirm your decision.

Also Read:How to fix video unavailable in Amazon Prime Video

Fix 3: Reinstall the Prime Video App

You can uninstall and reinstall the Prime Video app and try using it again. This will delete any app settings or data that might stop it from working properly. Follow the below steps to do it.

Step 1:Long-press thePrime Video app icon> selectRemove App.

Step 2:HitDelete App.

Now, go to the App Store and download the Prime Video app again. Then, log in with your Prime Video account and see if the app is working as expected.

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Last updated on 20 May, 2024

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