3 Ways to Fix Can’t Record Meeting in Microsoft Teams

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Preliminary Fixes

Fix 1: Clear Microsoft Teams Cache

Microsoft Teams collects cache data to improve loading times and save search queries. When the Teams cache gets corrupted, it will fail to perform basic tasks, including the ability to record meetings.

Step 1:Press theWindows + Rkeys and open theRunmenu.

Step 2:Type%appdata%\Microsoft\Teams> hitEnter. The system will open the File Manager app with all Teams files.

Step 3: Select all folders anddeletethem from the PC.

Empty the Recycle Bin from the desktop as well, restart Teams, and check if the issue persists.

Fix 2: Check With IT Admin

If your organization has an IT admin, they must enable the relevant permissions from the Meeting dashboard to make the recording function available for everyone. If you’re the admin, follow the steps below.

Step 1:Open theMicrosoft Teams admin centeron the web.

Step 2:ExpandMeetingsfrom the left sidebar > selectMeeting policies.

Step 3:Toggle oncloud recordingfrom the Audio & Video menu.

Step 4:Go to theUserstab > selectPoliciesat the top.

Step 5:Ensure to selectGlobalunder the Meeting policy.

From now on, the recording function will be enabled for all the company users.

Fix 3: Update Microsoft Teams

For the best and glitch-free experience, we recommend running the latest Teams build on the desktop.

Step 1:OpenMicrosoft Teams> click on thethree-dotmenu at the top.

Step 2:SelectCheck for updates,and the software will install the pending app updates on your computer.

Try recording the Teams meeting again, and you shouldn’t face any issues now.

Do note that meeting recordings won’t capture whiteboards, annotations, or shared notes, and they also won’t include videos or animations embedded in PowerPoint Live presentations.

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Last updated on 13 August, 2024

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