3 Ways to Fix Prime Video App Not Working on Fire TV Stick

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Common Fixes

Fix 1: Force Stop Prime Video and Reopen

When you manually force-stop the Prime Video app, it automatically fixes most glitches preventing you from opening it on the Fire TV Stick.

Step 1:Tap theGearicon at the top right of the Fire OS home screen to expandSettingsand selectApplications.

Step 2:SelectManage Installed Applications> pickPrime Video.

Step 3:Finally, selectForce stop.

Fix 2: Clear Prime Video Cache and Data

Corrupt cache files are a common underlying culprit behindPrime Video not working properlyon your Fire TV Stick. Clear the cache and Prime Video app data manually to resolve the issue.

Note:Clearing the Prime Video data resets the app and requires account re-authentication upon opening.

Step 1:Open Fire TV Stick settings to locatePrime Videoamong installed applications (check the steps above).

Step 2:TapClear cacheto delete the Prime Video cache files manually. If the problem persists, reset the app by selectingClear data.

Fix 3: Use Cloudflare or Google DNS on Your Fire TV Stick

If nothing works,switch the DNS serveron your Fire TV Stick to get an uninterrupted Prime Video app experience. You can point it to Google or Cloudflare to get started.

Step 1:Open your Fire TV Stick settings > selectNetwork.

Step 2:Press thethree vertical barbutton on your Fire TV Stick remote to forget the connected network. Alternatively, tap anew Wi-Fi networkto configure its connection settings.

Step 3:Enter the network passcode and selectAdvanced.

Step 4:Retain theIP address,Getaway, andNetwork Prefix Lengthvalues as shown in their respective input fields.

Step 5:In DNS 1 (primary DNS), enter8.8.8.8for Google or1.1.1.1for Cloudflare and tapNext.

Step 6:In DNS 2 (secondary DNS), enter8.8.4.4for Google or1.0.0.1for Cloudflare and tapConnect.

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Last updated on 21 May, 2024

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