4 Fixes for Cannot Send GIFs in WhatsApp Web

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Check GIF File Format

You must check if WhatsApp supports your GIF file format. If you are not using the default GIF library in WhatsApp Web and uploading one from your computer, your GIF file will be converted to a static JPG file and sent to your contact. As of writing this guide, WhatsApp Web doesn’t support uploading GIF files from your computer.

Fix 2: Check Metered Connection Settings (Windows)

If you have a Windows PC, check yourMetered Connectionsettings. A Metered Network Connection helps reduce data usage on Wi-Fi and Ethernet.

Step 1:OpenSettingsand click onNetwork and internetfrom the left sidebar.

Step 2:From the right pane, click onWi-Fi, Ethernet, or Mobile Hotspot, depending on your current network preference.

In our case, we are selecting Wi-Fi.

Step 3:Click on yourWi-Fi network name.

Step 4:Turn off the toggle forMetered Connectionsto disable the feature.

Step 5:Close the Settings window and open WhatsApp Web in your browser to check if the problem is solved.

Fix 2: Clear Browser Cache for WhatsApp Web

Depending on your browser, follow the steps mentioned below. You can also check our post onclearing cache in Chrome.

On Safari

Open Safari > click Safari at the top-left corner > select Settings > Privacy > Manage website data > Remove All > Done.

On Firefox

Step 1:OpenFirefoxon your Mac or Windows PC and go toSettings.

Step 2:SelectPrivacy and Securityfrom the left menu. Then, scroll down and click on theClear Data buttonunder the Cookies and Site Data section.

Step 3:Click on theClear buttonat the bottom to confirm.

Step 4:After that, open WhatsApp Web in a new tab and check if a problem is solved.

Fix 4: Alternative – Convert GIF to MP4

You can visit websites likeCloudconvertto change the format of your GIF file to MP4. Use this as the last resort if none of the solutions help.

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Last updated on 01 July, 2024

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