4 Fixes for Can’t Purchase Anything on Roblox

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.

Try Basic Fixes

Fix 1: Remove Purchase Restrictions for Your Account

Roblox allows users to set monthly spending limits on accounts, which can be helpful if you are managing your child’s account. You need to start by ensuring you haven’t enabled such a limit on the Roblox account you are trying to purchase from.

Step 1:Open theRoblox websitein a browser tab, and sign in to your account.

Step 2:Click thegear-shaped iconat the top-right corner and selectSettings.

Step 3:Select theParental Controlstab and turn off the toggle underMonthly Spend Restrictions.

Fix 2: Verify Your Phone Number and Email Address

Another reason you can’t purchase Robux is if you haven’t verified your email address and phone number. Here’s how to verify them.

Step 1:Open the Roblox website in a browser tab, and head to theSettingsmenu.

Step 2:In theAccount Infotab, enter your email address and click theVerifybutton. Then, click the verification link you receive in your email.

Step 3:Similarly, specify your phone number and enter the code you receive via text to verify it.

After verifying your email and phone number, check if you can make purchases on Roblox.

Fix 3: Sign Out and Sign Back In

Sometimes, authentication issues with your Roblox account can cause your purchases to fail and trigger errors like “Your purchase could not be completed” on Roblox. You can try signing out of Roblox and signing back in to see if that helps.

Open Roblox in a browser on your computer, click thethree horizontal dotsmenu icon on your left, and selectLog out.

If you are playing Roblox on your Android or iPhone, tap thethree horizontal dotsicon in the bottom right corner. Then, scroll down to tap onLog Outand selectLog Outto confirm.

Sign back into Roblox and check if the issue is still there.

Fix 4: Correct Date and Time on Your Device

Having your computer or phone set to an incorrect date or time can also result in such anomalies. To avoid this, you need to enable the automatic date and time feature on your device.

Enable Automatic Date and Time on Windows

Step 1:Press theWindows key + Ikeyboard shortcut to open Settings. Navigate to theTime & languagetab and click onDate & time.

Step 2:Toggle on the switch next toSet time automatically.

Enable Automatic Date and Time on Mac

Step 1:Click the time indicator on the right of the menu bar and selectOpen Date & Time Preferencesfrom the resulting menu.

Step 2:UnderDate & Time, check the box next toSet date and time automatically. Then, use the drop-down menu to select the preferred time server.

Similarly, if you can’t buy Robux or other game items on Roblox for mobile,correct the wrong date or time on your Android or iPhone.

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Last updated on 12 August, 2024

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