4 Fixes for Outlook App Not Downloading Attachments

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Check Outlook App Download Settings

Enable the necessary permissions for the Outlook app for downloading your attachments. You need to enable Mobile Data access especially if you are outdoors.

On iPhone

Step 1:OpenSettings > Outlook.

Step 2:EnableMobile Datausage.

On Android

Step 1:Go toOutlook App Info.

Step 2:Tap onMobile Data and Wi-Fiand then enableUnrestricted Data Usage.

Fix 2: Check App Storage Permissions

After internet usage, you need to enable storage permissions for the Outlook app to download and save your attachments.

On iPhone

OpenSettings > Privacy and Security > Files and Folders > Enable permission for Outlook app.

On Android

OpenOutlook App Info > Permissions > Photos and videos > Allow.

Fix 3: Disable Low Data Mode

Depending on your connection type, we suggest disabling Low Data Mode or Data Saver on your mobile. You might have turned on the feature to save data balance. But if your attachments have a larger file size, we suggest disabling the feature.

On iPhone

Step 1: Open the Settings app and then tap on Wi-Fi.

Step 2:Tap theInfoicon next to your connected Wi-Fi network and then disableLow Data Mode.

Step 3:Go back to theSettingsmenu and then tap onMobile Service.

Step 4:Tap onMobile DataOptions and then selectData Mode.

Step 5:DisableLow Data Mode.

On Android

Step 1:OpenSettingsand then tap onNetwork and Internet.

Step 2:SelectData Saverand then tap the toggle next toUse Data Saverto disable it.

Fix 4: Clear Outlook App Cache

Clear the app cache so that the outdated cache files are removed from your device. Then, sign in with your account and wait for your data to reload.

On iPhone

OpenSettings > General > iPhone Storage > Outlook > Offload App.

On Android

OpenOutlook App Info > Storage and cache > Clear cache.

Tip:We have also covered solutions for Windows PC users who cannotopen attachments in Outlook.

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Last updated on 13 July, 2024

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