4 Fixes for Outlook Web Not Receiving Emails

A C.A. by profession and a tech enthusiast by passion, Gaurav loves tinkering with new tech and gadgets. He used to build WordPress websites but gave it all up to develop little iOS games instead. Finally, he dropped out of CA to pursue his love for tech. He has over 5 years of experience as a writer covering Android, iOS, and Windows platforms and writes how-to guides, comparisons, listicles, and explainers for B2B and B2C apps and services. He currently divides his time between Guiding Tech (writer) and Tech Wiser (editor).

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Check Available Email Storage in Outlook

You need to ensure that there is sufficient free storage remaining in yourOutlook accountto receive new emails. You can refer to our post to learn more about what to do when your Outlook mailbox is full.

Visit yourOutlook account > Settings > General > Storage >Tap thearrow icon next to Email storageto check the available storage.

Fix 2: Whitelist Email in Junk Folder

Outlook may have wrongly filtered the email to the Junk folder. You can whitelist the email ID to make sure this never happens again.

Step 1:Go toSettings > Outlook Settings > Email > Junk email > Scroll to find Safe senders and domains.

Step 2:Just click onAddto add the email address and save changes. You will find the option to whitelist mailing list IDs right below it.

You can also add the email ID to yourSafe Senders listfrom inside the email itself. You will find the option under the three-dot menu icon on the right.

Fix 3: Check Outlook Rules For Your Email Account

Do you have an Outlook rule set up? Rules is probably one of Outlook’s most powerful features that allows you to decide what to do with incoming emails.

Step 1:Go toSettings > Outlook Settings > Email > Rules.

Step 2:Check the rules to find out if some or any condition could havechanged the email’s destination or fate.

Step 3:Click on theEdit button(pencil icon) on the left side of the rule to view what it does to an idea.

Fix 4: Clear Browser Cache

Browser cache helps you load sites that you may have opened before load faster. They save time and make lives easier. But not always. Sometimes, they can lead to issues like the one you are facing right now where Outlook web is not receiving emails.

You can refer to our post to learn how toclear cache on Chrome browserandMicrosoft Edge.

Clear Cache in Safari

OpenSafari > Settings > Privacy > Manage Website Data > Search Outlook > Remove.

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Last updated on 21 August, 2024

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