4 Ways to Fix Facebook Messenger Voice Messages Not Working

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.

Try Basic Fixes

Fix 1: Check App Permissions

A common reason for Messenger to fail to record or send voice messages is if the app lacks the necessarypermission to accessyour phone’s microphone. Here’s how you can fix that.

Android

Step 1:Long-press on the Messenger app icon and tap theinfo iconfrom the menu that appears. Then, tapPermissions.

Step 3:Tap onMicrophoneand selectAllow only while using the app.

iPhone

Step 1:Launch theSettingsapp on your iPhone and scroll down to tap onMessenger.

Step 2:Turn on the toggle next toMicrophone.

Fix 2: Enable Microphone Access From the Privacy Menu (Android)

If your phone runs Android 12, you can control the camera and microphone permissions for all apps from the Privacy menu. If you’ve accidentally disabled microphone access on your phone, Facebook Messenger won’t record your voice messages. Here’s how you can change that.

Step 1:Open theSettingsapp on your phone and navigate toSecurity and privacy.

Step 2:Tap onMore privacy controlsand enable the toggle next toMicrophone access.

Fix 3: Clear App Cache (Android)

Like most apps, Messenger also collects cache data on your phone to improve app performance. However, if that data becomes corrupt or inaccessible, certain features, such as voice messages, may not work correctly. To fix this, you can clear Messenger’s cache data by following the steps below.

Step 1:Long-press on the Facebook Messenger app icon and tap theinfo iconfrom the menu that pops open.

Step 2:Go toStorageand tap theClear cacheoption at the bottom right corner.

Fix 4: Update or Reinstall the App

App updates usually bring all kinds of new features and bug fixes to an app. If the voice message not working issue is caused by a buggy Messenger build, updating the app from thePlay Store (Android)orApp Store (iPhone)should help.

If you still can’t send or receive voice messages on Messenger, you can try uninstalling andreinstalling the app. If you have an Android, long-press the Messenger app icon and tapUninstall. Then, hitOK.

On an iPhone, long press the Messenger app icon and selectRemove App. SelectDelete Appto confirm.

Once removed, download and install the Messenger app and try to send or play voice messages again.

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Last updated on 05 July, 2024

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