4 Ways to Fix Files App Not Working on iPhone

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Basic Fixes

Fix 1: iCloud Drive and On My iPhone Missing From Files -Turn on The Toggles

If the iCloud Drive or the On My iPhone section is missing on the Files app, make sure you haven’t disabled it.

Step 1:Open theBrowsesection from the bottom toolbar in the Files app.

Step 2:Tap on thethree dotsicon, and selectEdit.

Step 3:Turn on the toggles foriCloud Drive and On My iPhone.

Fix 2: Enable Cellular Data for Files App

If you are using mobile data and are unable to back up or download any file to the Files app, make sure you have provided cellular data access for the app.

Step 1:Open theSettingsapp.

Step 2:Tap onCellular. Scroll down the list of apps, and ensure you have enabled the toggle forFiles.

Fix 3: Re-Install Files App

Files is one of those system apps you can uninstall and reinstall on the App Store if needed. Since it deletes the app and its stored data, it may help you fix a frozen Files app by eliminating any corrupted data, and bugs.

Step 1:Long-tap on theFiles app icon. Tap onRemove App.

Step 3:Tap onDelete Appto uninstall the app.

Step 3: Download and installthe Files app using the link below :

Download Files App from App Store

Fix 4: Reset iPhone

If none of the above methods work, tryresetting your iPhone. This resets any misconfiguration, causing the Files app to crash, or not work as expected on your iPhone.

Note:Resetting will revert all system-related settings and erase any saved Wi-Fi networks. Expect to spend some time reconfiguring your device afterward. However, you will not lose your data.

Go toSettings > Transfer or Reset iPhone > Reset > Reset All Settings.

Also Read:How to add and remove Google Drive from Files app on iPhone.

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Last updated on 08 August, 2024

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