4 Ways to Fix Snapchat Not Backing Up Memories on Android and iPhone

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.

Try Basic Fixes

Fix 1: Enable Smart Backup

Are you using mobile data to back up your Snapchat Memories? If so, you must ensure that the Smart Backup option is enabled in Snapchat’s settings.

Step 1:Open theSnapchatapp and tap on yourprofile iconat thetop left. Then, tap thegear-shaped iconat the top rightto visit the settings menu.

Step 2:Scroll down to tapMemoriesand check the box forSmart Backup.

Fix 2: Enable Auto-Save Snaps to Memories

Snapchat only backs up snaps that are saved to Memories. You must ensure that the Snapchat app on your phone is configured to automatically save your snaps to Memories.

Step 1:Open theSnapchat settingsmenu and scroll down to tapMemories.

Step 2:Tap onAuto-Save My Story Snapsand selectAuto-Save to Memoriesfrom the following menu.

Fix 3: Check the Backup Progress Before Logging Out

If you use your Snapchat account on different devices, check the backup progress before logging out of your account or logging into Snapchat on another device. If the backup is incomplete, yourSnapchat Memories won’t show upon other devices.

To check the backup progress in the Snapchat app:

Step 1:Open theSnapchat settingsmenu and scroll down to tap onMemories.

Step 2:Check theBackup Progress status. If the backup is incomplete, wait before you log into another device. After the backup is finished, the Backup Progress will readComplete.

Fix 4: Clear Snapchat App Cache

Corrupt or inaccessible cache data can lead to all kinds of app-related issues, including this one.Clearing the existing Snapchat app cacheeffectively troubleshoots such issues. Here’s how to do it.

Step 1:Open theSnapchat settingsmenu.

Step 2:Scroll down to Account Actions and tapClear Cache. ChooseContinuewhen prompted.

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Last updated on 29 July, 2024

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