5 Fixes for Email Templates Missing in Microsoft Outlook
Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.
Fix 1: Check the Email Templates Folder
An obvious reason why your Outlook email templates may not show up is that you have accidentally deleted them. This can also happen if the email templates have become corrupted. To check for this possibility, you need to check Microsoft Office’s Templates folder on your PC.
Step 1:Press theWindows key + Rkeyboard shortcut to open the Run dialog box. Type%appdata%\Microsoft\Templatesin the box and pressEnter.
Step 2:In the Templates folder, locate and double-click your email template. If the template doesn’t open, it may be corrupt, and you may need to create it again. If the template is missing, you may have previously deleted it from Outlook.
Fix 2: Open Outlook in Safe Mode
One of your add-ins may be preventing Outlook from showing your templates. If you suspect that is the case, you can open Outlook safely. To do so, press and hold theCtrlkey on your keyboard and double-click the Outlook shortcut. Then, clickYesto confirm.
After opening Outlook in safe mode, see if your email templates appear as expected. If they do, you can disable and re-enable all the add-ins one at a time. This will allow you to determine which add-in is causing the issue.
Step 1:In the Outlook app, click theFilemenu at the top.
Step 2:SelectOptionsfrom the left pane.
Step 3:In the Outlook Options window, switch to theAdd-instab. Use the drop-down menu next to Manage to selectCOM Add-insand click theGobutton.
Step 4:Uncheck the boxes to disable add-ins and clickOK.
Restart the Outlook app after this and enable your add-ins one by one. Check your email templates after enabling each add-in until the issue occurs again. Once you find the troublesome add-in, consider removing it.
Fix 3: Create a New Outlook Profile
A corrupt or damaged Outlook profile can also cause your email templates to disappear. You can try creating and switching to a new Outlook profile to see if that solves the problem. Here’s how:
Step 1:Press theWindows key + Rkeyboard shortcut to open the Run dialog, type incontrol, and pressEnter.
Step 2:Click the View type menu in the top right corner to selectLarge iconsand then clickMail (Microsoft Outlook).
Step 3:Click theShow Profilesbutton.
Step 4:Click onAdd, enter a name for the new profile, and clickOK.
Step 5:In the Add Account window, enter your account details and clickNext.
Step 6:Click the drop-down menu underWhen starting Microsoft Outlookto select your newly created profile and hitApply.
Try opening Outlook again and check if the issue is still there.
Fix 4: Run the Office Repair Tool
Microsoft offers a handy repair tool forfixing common issues with Officeapps. You can try running this tool to see if that gets Outlook to show your disappeared email templates.
Step 1:Press theWindows key + Rkeyboard shortcut to open the Run dialog box. In the Open field, typeappwiz.cpland pressEnter.
Step 2:In the Programs and Features window, locate the Microsoft Office suite or Microsoft 365. Right-click on it and selectChange.
Step 3:SelectOnline Repairand click theRepairbutton to continue.
Fix 5: Make Sure My Templates Add-In Is Enabled (Web)
Are your email templates not appearing onOutlook for the web? That could happen if you have accidentally disabled the My Templates add-in. Here’s how to enable it.
Step 1:Open your web browser and head toOutlook for the web. Sign into your account if you haven’t already.
Step 2:Click theNew mailbutton.
Step 3:Click thethree-dot menuicon and selectGet add-ins.
Step 4:Click theAddbutton under My Templates.
After you complete the above steps, you can access your templates again.
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Last updated on 09 August, 2024
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