5 Fixes if Outlook Keeps Asking For Password on Windows

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.

Fix 1: Open Outlook in Safe Mode

Opening Outlook in Safe Mode allows you to run the application without add-ins. This way, you can determine if one of yourOutlook add-insis responsible for the repeated password prompts.

Hold theCtrlkey and double-click the Outlook shortcut to start Outlook in Safe Mode. ClickYeswhen prompted. If Outlook doesn’t ask you for the password in Safe Mode, consider disabling all the add-ins to identify the one causing the issue.

Step 1:In the Outlook app, click theFilemenu at the top.

Step 2:SelectOptionsfrom the left pane.

Step 3:In the following window, navigate to theAdd-instab. Then, use the drop-down menu next toManage> selectCOM Add-ins> click onGo.

Step 4:Uncheck the boxes to disable add-ins and clickOK.

Restart Outlook. After this, enable your add-ins one at a time to find the one causing the problem.

Fix 2: Remove Outlook Password From Credential Manager

Windows stores all your app and web login passwords inCredential Manager. If you’ve recently changed your Outlook password and Credential Manager retains the old one, you might encounter repeated password prompts in Outlook. To resolve this, consider removing the outdated password from Credential Manager.

Step 1:Open the search menu, typecredential managerin the box, and pressEnter.

Step 2:Click onWindows Credentials, and you’ll find your Outlook login password belowGeneric Credentials.

Step 3:Expand your Outlook login details and clickRemove.

Log into the Outlook app after this and check if the issue is resolved.

Fix 3: Enable the Remember Password Option

Another reason Outlook might keep prompting passwords is that you haven’t enabled the Remember password option for your account. Here’s how to enable it.

Step 1:Press theWindows key + Rto open the Run dialog box. Typecontrolin the box and hitEnter.

Step 2:In the Control Panel window, switch the view type toLarge iconsand go toMail (Microsoft Outlook).

Step 3:In the following window, clickEmail Accounts.

Step 4:Go to theEmailtab, select yourOutlook account, and clickChange.

Step 5:Check the box forRemember passwordand hitNextto save changes.

Fix 4: Disable User Identification Requirement in Outlook

If you experience repeated password prompts in Outlook while using a Microsoft Exchange account, you can disable user identification by following the steps below.

Step 1:OpenControl Panelusing the search menu and head toMail (Microsoft Outlook)>Email Accounts.

Step 2:Under theEmailtab, select your Exchange account and clickChange.

Step 3:Click theMore Settingsbutton, uncheck theAlways prompt for logon credentialsoption in the Security tab, and hitApply.

Fix 5: Create a New Outlook Profile

If all else fails, it’s likely that your current Outlook profile has become corrupted. So, your only option is to create and switch to a new Outlook profile.

Step 1:Open theControl Panelusing the search menu and head toMail (Microsoft Outlook).

Step 2:Under Profiles, selectShow Profiles.

Step 3:ClickAddto create a new profile. Enter the name for the new profile and clickOK.

Step 4:In the Add Account window, enter your account details and hitNext.

Step 5:Select your new profile underWhen starting Microsoft Outlookand hitApply.

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Last updated on 05 June, 2024

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