5 Ways to Fix Amazon Prime Video Not Working on Apple TV

Parth Shah is an evergreen freelance writer covering how-tos, app guides, comparisons, listicles, and troubleshooting guides on Android, iOS, Windows, Mac, and smart TV platforms. He has over five years of experience and has covered 1,500+ articles on GuidingTech and Android Police. In his free time, you will see him binge-watching Netflix shows, reading books, and traveling.

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Force Quit and Relaunch Amazon Prime Video

At times, the Prime Video app can act up on its own. Whether it’s a stuck background process or an update, the app may not function normally. You can completely close Prime Video on Apple TV and reopen it.

Step 1:Double-press the TV buttonon your Apple TV remote.

Step 2:Swipe up on thePrime Video app.

Step 3:Open the Prime Video app from the Apple TV home screen.

Tip:Read our dedicated post ifApple TV remote isn’t working.

Fix 2: Disable Dolby Atmos and Dolby Vision

You don’t have to necessary enable Dolby Atmos and Dolby Vision all the time on your Apple TV. Instead, just keep the Video Format to 4K SDR 60Hz (choose 50Hz if you’re in the Europe region) for the best possible experience. The same goes for Dolby Atmos. Here’s how to do it.

Step 1:OpenSettings > Video and Audio > Match Content > Enable Match Dynamic Range and Match Frame Rate.

Step 2:Go back toAudio > Audio Format > Dolby Atmos > Choose Auto.

Fix 3: Change DNS Settings on Your Apple TV

You can try changing the DNS preferences on your Apple TV model. Switching to a different DNS can improve your internet speeds.

Step 1:OpenSettings > Network.

Step 2:Choose yourconnected network name.

Step 3:SelectConfigure DNSand then follow the on-screen steps.

We suggest using 8.8.8.8 as your DNS server for the Apple TV.

Fix 4: Enable Background App Refresh

If background app refresh is off on your Apple TV, apps like Prime Video that aren’t in use can not check for updates and new content. You need to enable background app refresh on Apple TV.

Step 1:Open theSettingsapp on your Apple TV.

Step 2:SelectGeneral.

Step 3:Scroll toBackground App Refresh.

Step 4:Enable itfrom the following menu.

Fix 5: Reset Apple TV

You can reset all settings on your Apple TV. This will restore all preferences to their default state.

OpenSettings > System > Reset and then follow the on-screen instructions.

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Last updated on 08 July, 2024

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