5 Ways to Fix Microsoft Teams Not Showing Status on Windows 11/10

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Basic Fixes

Fix 1. Reset Status

If the problem is not widespread and only happens to one user, ask him/her to reset the status. You can click on theprofile iconand choose toReset status.

Fix 2. Select the Teams Only Option

Microsoft Teams has an option calledCoexistence Modethat allows Coexistence mode to help organizations smoothly move users from Skype for Business, which is being retired, to the newer Teams platform users who upgraded from Skype for Business to coexist with users who directly joined Teams. By default, it is set to Islands mode.

Step 1:OpenMicrosoft Teams Admin Center.

Step 2:Go toOrg-wide settings>Teams upgrade. SelectTeams onlyfrom the drop-down menu next to Coexistence mode.

Step 3:RestartTeams once and confirm if the Status is showing correctly now.

Fix 3. Uncheck Register Teams as the Chat App for Office

Another reason for conflict could be that the Teams app is set as the default chat app for Office users. Teams is importing Status from Office Suite, resulting in the Status Unknown or Status Missing issue.

Step 1:Click on yourprofile avatarand selectSettings.

Step 2:Under theGeneraltab in the left sidebar, uncheckRegister Teams as the chat app for Office. If the option is not on, enable it to sync status correctly.

Fix 4. Delete Settings Files

Following this step will reset the Teams app. You may have to sign back into Teams and set some preferences again.

Step 1:PressWindows key + Eto open File Explorer, and type the address below to reach the file folder quickly. If you don’t see anything, checkHidden itemsunder the View tab of File Explorer.

Step 2:Delete thesettings.jsonfile. Before doing so, copy the file to the desktop and back it up.

Fix 5: Clear Cache for Microsoft Teams

Step 1:Close theTeamsapp by clicking the cross button.

Step 2:Open File Explorer again (Windows key + E), and go to the following path:

Step 3:Delete the list of files and folders

Step 4:Reboot your computer, open the Teams app, and check if this fixed the issue.

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Last updated on 11 July, 2024

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