5 Ways to Fix Telegram Desktop Video Calls Not Working

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Check Microphone and Camera Settings

Next, look at thecall settings in the TelegramDesktop app on your Mac or Windows PC. If your internet connection is strong and stable, there may be issues with your Mac’s Microphone or Webcam settings. Here’s how to check them.

Step 1:OpenTelegramon your Mac or Windows PC.

Step 2:Go toSettingsand click onGeneral.

Step 3:SelectCall Settings.

Step 4:Under Camera, click onDefaultand ensure to selectdefault webcam.

Step 5:Under Microphone, click onDefaultand check youraudio source.

Fix 2: Check if Your Contact Has Allowed Video Calls

If you still can’t make Telegram video calls on your Mac, your contact may have restricted video calls from you and other contacts. Telegram allows you torestrict voice calls and voice messagesas a part of its privacy settings.

Step 1:OpenTelegramon your Mac or Windows PC > go toSettings.

Step 2:Click onPrivacy and Securityfrom the Settings menu.

Step 3:Under Privacy, click onCalls. Then, check whether you haveallowed video callsfrom your contact.

Step 4:To remove a contact’s video call restriction, click onNever Allowunder Who Can Call Me.

Step 5:Click onEdit>minusiconnext to the contact name.

Step 6:Click onDoneto confirm.

Fix 3: Run Windows Store App Troubleshooter

Running the Windows Store Apps troubleshooter on Windows 11 effectively solves issues with Telegram Desktop and other installed applications. It is a built-in tool for checking and fixing such issues with apps downloaded from the Microsoft Store.

Step 1:OpenSettings>System> selectTroubleshoot.

Step 2:SelectOther Troubleshooter.

Step 3:Scroll down, clickRunbeside the Windows Store Apps troubleshooter, and wait a few seconds to let it resolve the problem.

Relaunch Telegram to check if the problem is solved.

Refer to our post if you seeanError Occurred While Loading the Troubleshooter on Windows 11.

Fix 4: Disable Low Data Mode or Metered Connection Over Wi-Fi

On Mac, you can disable the Low Data Mode (Mac) or Metered Connection (Windows 11) for your connected Wi-Fi network.

On Mac

OpenSettings>Wi-Fi> click onDetailsnext to your connected Wi-Fi network > disableLow Data Mode> click onOK.

On Windows 11

OpenSettings>Network and internet>Wi-Fi> turn offMetered connection.

Fix 5: Repair and Reset Telegram App (Windows)

Another built-in tool to repair apps that can be used when such issues occur on your Windows 11 PC.

Step 1:SearchInstalled appsin the Windows search menu and click theassociated system setting.

Step 2:LocateTelegram Desktop> click itsthree-dot menu> selectAdvanced options.

Step 3:Scroll down and clickRepair. If repairing doesn’t solve the issue, clickResetand follow the on-screen instructions.

Note: Resetting the Telegram Desktop app will clear all its data.

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Last updated on 18 July, 2024

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