5 Ways to Fix WhatsApp Call Stuck at Connecting

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Basic Fixes

Fix 1. Check Necessary Permission for WhatsApp

WhatsApp needs permission to access your device’smicrophoneandcamerato make calls. And most of the time WhatsApp will notify you if it does not have these permissions. However, there’s a chance it isn’t notifying due to some error.

So, if your WhatsApp calls are getting stuck at connecting, check if WhatsApp has the necessary permissions.

On iPhone– Go toSettings> scroll down toWhatsApp> ensure that the toggle next toMicrophoneandCamerais turned on.

On Android– Go toSettings>Apps>WhatsApp>Permission→ TapMicrophoneand select ‘Allow only while using the app‘. Repeat the same for the Camera.

When using external devices like speakers or TVs to relay or cast WhatsApp calls, also check permission for nearby devices (Android). If disabled it could lead to calls stuck on connecting. To do so, go toSettings→Apps→WhatsApp→Nearby devices→Allow.

Fix 2. Disable Less Data for Calls Option in WhatsApp

WhatsApp offers a built-in setting to allow data saving during calls. However, this setting might interfere with the quality of the call, including calls stuck at connecting. So, let’s toggle it off and see if this resolves the issue.

Step 1:OpenWhatsApp. TapSettingsfrom the bottom-right corner (iPhone) or tap thethree-dot icon>Settings(Android)

Step 2:SelectStorage and Dataand disable the ‘Use Less Data for Calls’ toggle.

Fix 3. Disable Protect IP Address In Calls

Another WhatsApp setting that could interfere with voice or video calls is hiding the IP address. It redirects your calls through WhatsApp’s servers, which if not in its prime can affect the call quality and connection.

Check if the settings are enabled and disable it to have a smoother calling experience.

Step 1: Go to theWhatsApp Settingstab. TapPrivacyfrom the menu.

Step 2: Here, scroll to the bottom and tapAdvanced. Toggle off the switch next to ‘Protect IP address in calls‘.

Fix 4. Reset Network Statistics in WhatsApp Settings

WhatsApp keeps a detailed log of data it has used till now. While the chances are slim, an error or glitch can arise during this monitoring, affecting your network connectivity. In turn, this could stop you from making calls.

We can reset these statistics to get rid of the error and get back the calling functionality. To do so, go toWhatsApp Settings>Storage and data>Network usage> scroll down and selectReset statistics>Reset statisticsagain to confirm the action.

Fix 5. Reset Network Settings

This might be your last resort to fix WhatsApp calls stuck at connecting. It factoryresets all your network-related settingssuch as Wi-Fi passwords, VPNs, etc. But most importantly it fixes errors that might be causing any connection-related issues.

To Reset Network Settings on iPhone

Step 1: Open iPhoneSettings>General.

Step 2: Scroll down and selectTransfer or Reset iPhone. Here, tapResetfollowed byReset Network Settings.

Step 3: Enter your password to confirm the action.

To Reset Network Settings on Android Devices

Note: The steps may vary depending on your Android device.

Step 1:Go to your phone’sSettings>General management.

Step 2: TapReset. SelectReset network settingsfrom the menu.

Once the network reset is complete, try calling someone from WhatsApp. Hopefully, it won’t be stuck at connecting anymore.

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Last updated on 03 August, 2024

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