6 Fixes for Google Play Store Not Working on Samsung Galaxy Phones or Tablets

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.

Try Basic Fixes

Fix 1: Clear Play Store Cache

As you continue to use the Google Play Store to search, download, and update apps, it collects cache data to reduce loading times and save bandwidth. However, if the existing cache data has become corrupted or inaccessible, the Play Store might not work as expected on your Samsung phone or tablet. Here’s how to fix that.

Step 1:Long-press on thePlay Store iconand tap theinfo iconfrom the menu.

Step 2:Go toStorage> tapClear cacheat the bottom.

Fix 2: Uninstall Play Store Updates

Such issues can also occur if the installation of a recent Play Store update has gone wrong. To fix this, uninstall all the Play Store updates from your device and install them again. Here’s how:

Step 1:Long-press thePlay Store iconon your phone and tap theinfo iconfrom the resulting menu.

Step 2:Tap thethree-dot menu iconat the top right and selectUninstall updates.

Step 3:Once removed, open thePlay Store> tap theprofile iconat the top right > selectSettings.

Step 4:ExpandAbout> tapUpdate Play Store.

Fix 3: Reset the Download Manager

Download Manager is a system app that handles various download tasks behind the scenes. If there’s an issue with this app, you might experience difficulties when downloading or updating apps via the Play Store.

To fix this, reset the Download Manager app using these steps:

Step 1:Launch theSettingsapp on your phone > navigate toApps.

Step 2:Tap thefilter and sort icon> toggle onShow system apps.

Step 3:Scroll down to tap onDownload Manager> selectStorage> tapClear data.

The Download Manager app should start automatically. Following that, check if the Play Store works as expected on your Samsung device.

Fix 4: Reset Google Play Services

Google Play Services on your phone facilitates the smooth operation of the Play Store by handling app purchases, downloads, and installations. If there’s anissue with Google Play Services, the Play Store may misbehave and not function as expected. You can try resetting Google Play Services on your phone to see if that restores normalcy.

Step 1:Open theSettingsapp > navigate toApps.

Step 2:Scroll down to find and tap onGoogle Play services> selectStorage.

Step 3:Tap onManage Storageat the bottom > hitClear All Data.

Fix 5: Check the System Date and Time

If your device is set to an incorrect date or time, apps and services, including the Play Store, might have trouble communicating with the server. You can avoid such issues by configuring your Samsung phone or tablet to use the network-provided time.

Step 1:Open theSettingsmenu > go toGeneral Management>Date and time.

Step 2:Enable the toggle forAutomatic date and time.

Fix 6: Remove and Re-Add Your Google Account

Another thing you can do is remove your Google account from your phone and add it back. This should help resolve any authentication issues causing the Play Store to malfunction on your Samsung Galaxy phone or tablet.

Step 1:Open theSettingsapp > head toAccounts and backup>Manage accounts.

Step 2:Select yourGoogle accountfrom the list.

Step 3:Tap onRemove account> selectRemove accountagain.

Step 4:Return to the Accounts page and selectAdd accountto sign in with your Google account. Then, try using the Play Store again.

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Last updated on 07 August, 2024

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