6 Ways to Fix Microsoft Teams Crashing on Windows 11

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Common Fixes

Fix 1: Clear Microsoft Teams Cache

Corrupt cache data is a common underlying cause of Microsoft Teams crashing on Windows. Clearing it manually should resolve the issue.

Tip:If you’re using Microsoft Teams on Firefox, ensure clearing its cache.

Step 1:PressWindows + Rsimultaneously to open the Run dialog, type%appdata%MicrosoftTeams, and hitenter.

Step 2:Select all the cache data displayed in the file explorer window and right-click to delete them.

Fix 2: Run the Windows App Store Troubleshooter

Besides clearing cache, Microsoft offers its in-built troubleshooter to fix issues with Windows Store apps. Follow these steps to troubleshoot the Microsoft Teams crash issue with it:

Step 1:Open theWindows Settings app(press the Windows + I keys simultaneously), clickSystemin the sidebar, and pressTroubleshoot.

Step 2:ClickOther troubleshooters, scroll down to find Windows Store Apps, and clickRunnext to it. Wait a few seconds to let the troubleshooter resolve issues with the Teams app.

Fix 3: Repair or Reset Microsoft Teams

If the Windows Store Apps troubleshooter didn’t help, repairing or resetting the Microsoft Teams app should fix its crashing issue.

Step 1:Open Windows Settings > clickAppsin the left sidebar > selectInstalled apps.

Step 2:Locate Microsoft Teams and click thethree vertical dotmenu next to it forAdvanced options.

Step 3:Scroll down and clickRepair. Alternatively, clickResetif repairing the app didn’t fix its random crashing issue on Windows 11.

Fix 4: Reduce Refresh Rate on Laptop or Monitor

Reducing the screenrefresh rateis another effective technique to resolve abrupt crash issues in the Microsoft Teams app.

Note:You can only decrease the refresh rate on monitors and laptops that offer high refresh rates.

Step 1:Right-click on your desktop > openDisplay Settings> clickAdvanced Displayat the bottom.

Step 2:Reduce the current refresh rate fromChoose a refresh rate. You can also do it from your dedicated GPU app settings.

Fix 5: Disable GPU Hardware Acceleration in Teams

By default, the Teams app uses GPU hardware acceleration to offer better performance, but it may cause crashes and lags on certain Windows systems. Disabling it should fix the issue quickly.

Note:This setting is exclusive to Microsoft Teams installed from the Windows App Store.

Step 1:Open Microsoft Teams, click thethree horizontal dotmenu at the top-right, and selectSettings.

Step 2:ClickGeneralin the left sidebar > checkDisable GPU hardware acceleration. Further, close and restart the Teams app.

Fix 6: Disable Teams Animations and App Add-ons

Lastly, disabling animation in the Teams app and turning off app add-ons for teams will eliminate random crash issues.

Step 1:Open Microsoft Teams app settings from thethree horizontal dotsmenu at the top-right.

Step 2:ClickGeneraland scroll to the bottom to enableTurn off animations.

Further, you can disable adding apps for Teams by going toManage Team>Settings>Member permissions> uncheckAllow members to add or remove apps.

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Last updated on 22 April, 2024

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