8 Ways to Fix Alexa Not Playing Amazon Music

Mehvish Mushtaq is a computer engineer by degree. Her love for Android and gadgets led her to develop the first Android app for Kashmir. Known as Dial Kashmir, she won the prestigious Nari Shakti award from the President of India. She has been writing about technology for 6+ years and her favorite categories include how-to guides, explainers, tips and tricks for Android, iOS/iPadOS, social media, and web apps.

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Some Basic Fixes

You can also check out our post tofix if Alexa is not talking on Echo.

Fix 1: Register Your Echo Device Again

Step 1:Open theAlexa app. Tap onDevices, followed by your Echo device.

Step 2: Tap on theSettingsicon and selectDeregister.

Register your Echo device again to your Amazon account and check if the problem gets solved.

Fix 2: Check the Default Music Provider

Step 1: Open theAlexa appand tap on theMoretab, followed bySettings.

Step 2: Tap onMusic & Podcasts.

Step 3: Select your profile at the top and tap onYour Default Services. SetAmazon Musicas default on the next screen.

Tip: Know how to play Spotify with Echo.

Fix 3: Set Playlist to Public on Amazon Music

Step 1:Open theAmazon Musicapp and go to your playlist.

Step 2:Tap theShareicon and selectMake Public.

Fix 4: Check Your Amazon Music Subscription

Note that some songs might be unavailable in Prime Music, too but they will be in the Amazon Music Unlimited subscription. If you don’t have an active subscription, Alexa will not play the requested songs. To view your current subscription details, follow these steps:

Step 1: Open theAmazon websitefor your country and log in with your account details.

Step 2: Click on your name at the top and selectMemberships & Subscriptions. In some countries, you will have different options, such as Your Prime Membership.

Step 3:You will find all your active subscriptions here.

You should also check the number of streaming devices and users logged in to your Amazon account.

Fix 5: Turn Off the Explicit Filter

If the explicit filter setting is enabled, the song won’t play if it has explicit lyrics. Here’s how to turn it off.

Step 1:Open theAlexa appon your phone and tap on theMore tab, followed bySettings.

Step 2:Go toMusic & Podcasts.

Step 3: Tap onExplicit Language FilterorProfanity Filterand turn off the toggle for it.

You can also learn how toplay YouTube Music on Amazon Echo.

Fix 6: Change Country for Amazon Account

Sometimes, there is a mismatch between the location of your Amazon account and Alexa services. You must update the country to your current location. For that, follow these steps:

Step 1:Open theManage Your Content and Devicespage on the Amazon website. Sign in with your Amazon credentials.

Step 2:Click onSettings. If Settings isn’t available, click on the link sayinggo to Manage Your Content and Devices page.

Step 3:Click onPreferencesat the top > selectCountry/Region Settings. Or, click on Country Settings, if available.

Step 4:Click onChangeto change the country to your current location and add your current location. Or, click onClick Hereto learn more about other Amazon sites and confirm your new location.

After that, play a song from Amazon Music with Alexa.

Fix 7: Check Location and Time Zone

For music to work, you must check a few settings in the Alexa app like Device Location, Time Zone, and Language. Try keeping them to your current location.

To change these settings, follow the steps:

Step 1:Open theAlexa appand tap onDevicesat the bottom. Go to your Echo device.

Step 2: Tap on theSettingsicon at the top. CheckDevice LocationandTime Zone. Match them with your local information. Once you have updated everything, play a song on Alexa.

Fix 8: Transfer Music to a Different Country

You should also try moving your Amazon Music country to your current location. For that, go toAmazon Music Settings pageand click on Move your Music account if it is showing a different country than your current location.

Once you have deregistered it, add it again to the Alexa app. If you face any issues,try these fixes.

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Last updated on 12 April, 2024

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