How to Fix 5G Not Working On iPhone and Android

Arshmeet has been a tech tinkerer since childhood, but she realized her love for technology and writing about 5 years ago. Since then, she has been honing her skills and helping people figure out how things work, troubleshoot problems, choose the right app and products, and dig deep into the new and old concepts of technology. She is a self-professed Apple Enthusiast who loves debating what’s good and what’s not. It is her passion for finding techniques, hacks, apps, and products that make everyday life simpler.

Why Can’t I Connect to a 5G Network

Before we go into full-blown troubleshooting mode, it is wiser to check whether your region, carrier, and phone support 5G or not. So which iPhone and Android phone support 5G?

Basic Fixes

Note: Don’t try this step for an eSIM, unless directed by the carrier. If you delete an eSIM, you’ll need to contact the carrier and set up a new one.

Fix 1. Switch from LTE to 5G or 5G auto

Well if you’re in the 5G range and still LTE or 4G shows up in the status, there might be a chance that 5G is disabled on your device. So, here’s how to check and turn on 5G.

Launch theSettingsapp and go toCellular→Celluar Data Options→Voice & Data. Here, ensure that either5G Onor5G Autois selected.

For battery-saving purposes, it is suggested to use 5G Auto at all times or to switch off 5G when you’re not in range. You can also read this guide tomanage 5G settings and data-saving modesfor further clarity.

Step 1: Go toSettings→ConnectionsorNetwork & internet. TapMobile networksorSIMs.

Step 2: Here, tapNetwork modeorPreferred network type.

Step 3: SelectGlobal/Autoor5G/LTE/3G/2G (auto connect)to enable 5G.

Now that 5G is turned on, hopefully, you’ll see the 5G icon on the status bar. If not, move on to the next step.

Fix 2. Reset the APN Setting of Your Phone

The Access Point Name (APN) is the network path defined for cellular data connectivity. So, your 5G connectivity issue might be stemmed from some issue in this section.

While below are the steps, you can follow the instructions provided by your network provider (Google it!).

Step 1: Go toSettings→Cellular/Mobile Data. Here selectCellular/Mobile Data Network.

Step 2: TapReset Settingsand thenResetagain.

Step 1: LaunchSettingsand go toConnections.

Step 2: TapMobile Networksand selectAccess Point Names. Here, tap theMenu button(three-dot icon)

Step 3: SelectReset to default.

Step 4: TapResetagain to confirm the action.

Fix 3. Reset Network Settings

It’s time to bring out the big guns if 5G is still not working.Resetting network settings, i.e., returning to default settings on your iPhone or Android device can help. However, when you do so, everything from your Bluetooth devices and Wi-Fi passwords to VPN configurations will be erased. So, proceed with caution.

Step 1: Go toSettings→General. Scroll down to ‘Transfer or Reset iPhone‘.

Step 2: SelectReset.

Step 3: Now, selectReset Network Settings. Enter the passcode if prompted.

Step 4: TapReset Network Settingsagain to confirm the action.

Step 1: Open theSettingsapp. Scroll down toGeneral managementorSystem.

Step 2: TapReset.

Step 3: Here, selectReset network settings. It might be renamed as Reset Wi-Fi, mobile & Bluetooth in some devices.

Step 4: TapReset settingsagain.

If 5G is not working on your iPhone or Android even after trying all the above fixes, the last resort is to call your carrier. Get in touch with their support team to decipher and resolve the issue.

FAQs on 5G Not Working On iPhone and Android

While your phone is built-in with 5G compatibility, an OS update might be needed to unlock it. So update! Another issue could be your carrier, also check with them and enable whatever settings and data plans are required.

Firstly, check if the region has a 5G connection. Then, ensure that your data plan supports data roaming. Lastly, verify that Data Roaming is turned on.For iPhone: Settings → Cellular → Cellular Data Options → toggle On Data Roaming.For Android phones: Settings → Connections → Mobile Networks → toggle On Data roaming.

Usually, your phone’s status bar will denote which network type is active. Depending upon the connection type you might see 5G, 5G E, 5G+, 5G UW, or 5G UC.

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Last updated on 30 July, 2024

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