How to Fix Instagram Insights Unavailable or Stopped Working
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Basic Troubleshooting
Fix 1. Check Your Account Type
Instagram insights are unavailable for personal accounts. If the Instagram insight option is missing for your account, switch to a business or creator account.
To check your account type, go to Instagram → profile tab → three-line icon. Here, check the options under For professionals. If it says,
If you’re trying to view past insights: As perInstagram’s official support page, you can’t view insights of posts created before converting your account to a business or creator account. Additionally, if you switch back to a personal account, past insights data is erased.
Fix 2. Wait for Some Time
Are you experiencing an error similar to ‘currently unavailable due to lack of data needed to provide a value’? And did you recently post a story, reel, or video on Instagram?
Well, this error usually occurs when not enough data is available for Instagram to show. It may be due to low engagement, a newly created IG account, or recently converted to a creator/business account.
It may take some time before insights start showing up for your posts. You should wait for some time and check your insights.
Fix 3. Log Out and Log In to the Instagram App
Due to an account authentication error, Instagram may fail to see posts or reel insights on Instagram. You need to log out from your account and log in again.
Step 1:Open theInstagram app.Tap yourprofile icon, followed by thethree-line iconto openSettings & privacy.
Step 2:Here, scroll down andlog outfrom your account.
Sign in with your Instagram account details and check Insights again.
Alternative Ways to View Instagram Insight
Method 1. View Insights on Instagram Web
If Instagram doesn’t show insights on the phone, move toInstagram’s web version.
Step 1:Visit Instagram web and sign in with your account details.
Step 2:Open a post. SelectView Insights.
Step 3:You can check a detailed overview, reach, impression, and engagement from the following menu.
Method 2. View Instagram Insights From a Facebook Page
If you have connected yourInstagram business account to a Facebook page, you can check insights from Facebook, too.
Step 1:Open theFacebook websiteon the desktop. Sign into youraccountand select yourpagefrom the sidebar.
Step 2:Next, selectMeta Business Suitefrom the sidebar.
Step 3:Select yourInstagram pagefrom the top menu and check insights.
Are Instagram insights still unavailable on your account? You need toreport a problem to Instagram. Thankfully, the Instagram team responds quickly. So, you’ll be in safe hands.
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Last updated on 07 August, 2024
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