How to Fix Instagram Not Receiving or Showing Messages

Parth Shah is an evergreen freelance writer covering how-tos, app guides, comparisons, listicles, and troubleshooting guides on Android, iOS, Windows, Mac, and smart TV platforms. He has over five years of experience and has covered 1,500+ articles on GuidingTech and Android Police. In his free time, you will see him binge-watching Netflix shows, reading books, and traveling.

Arshmeet has been a tech tinkerer since childhood, but she realized her love for technology and writing about 5 years ago. Since then, she has been honing her skills and helping people figure out how things work, troubleshoot problems, choose the right app and products, and dig deep into the new and old concepts of technology. She is a self-professed Apple Enthusiast who loves debating what’s good and what’s not. It is her passion for finding techniques, hacks, apps, and products that make everyday life simpler.

Why Can’t I See My Messages on Instagram?

Instagram not showing or receiving messages can lead to confusion and mistakes, especially if you’re running a business. While the usual troops like unstable networks, server issues, etc., play a role, the issue might be because of the following reasons.

Basic Fixes

Fix 1. Check Messages in the General or Requests Tab

If an unknown account sends you a message on Instagram, it won’t appear in the primary inbox. You can check such messages from the Requests tab.

Step 1:OpenInstagramand move to theMessages tab.

Step 2:Look for new messages in theGeneralorRequests tab.

Fix 3. Try Accessing DMs on Instagram Website

If you are not able to receive messages on Instagram mobile apps, try theweb version.Instagram web comes with a dedicated Messages tab to check the latest alerts.

What’s more, users have found that after accessing messages through the web, their messages have started to show up on the app. Maybe it fixes the setting-related issue caused in your account.

Fix 4. Access Instagram DMs via User’s Profile

If you can’t access DMs directly due to some issue, this hack might be able to save you. Moreover, this could also possibly solve the issue by pushing the messages to open.

Step 1: OpenInstagramand visit theuser’s profilewho DMed you or the profile of someone you talk regularly to.

Step 2: TapMessagesfrom their profile.

Hopefully, you can now see the Instagram messages and the feature should return to normal. However, if the problem persists, you canreport the problem to Instagram, they are usually prompt in responding and resolving the issue.

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Last updated on 24 July, 2024

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