How to Fix Outlook for Mac Not Receiving Emails Automatically

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Basic Fixes

Fix 1: Keep Outlook Open in the Background

Unlike the default Mail app on Mac, you can’t receive new emails on Outlook in the background. You must open the app to get new messages. You can launch Outlook at startup on Mac and check your new emails before starting work hours.

Step 1:OpenSettings>General>Login Items.

Step 2:Select+> clickOutlookfrom the Applications window.

Step 3:After selectingMicrosoft Outlook> click onOpenat the bottom-right corner, and you are good to go.

Step 4:SelectMicrosoft Outlookfrom the Processes section in the Activity Monitor window and hitXat the top.

Fix 2: Remove and Add an Email Account

Did you recently change your Google orMicrosoft account password? Until you re-authenticate your Gmail and Outlook account with new login details, you won’t receive new emails in Outlook on Mac.

Usually, Outlook asks you to enter a new password when it detects old login info. If it doesn’t, remove the current email account and enter it again. Here’s how.

Step 1:Open theOutlookapp on your Mac > selectOutlookat the top-left corner > chooseSettings.

Step 2:SelectAccountsfrom theOutlook Preferenceswindow.

Step 3:Select theaccountfrom which you are not receiving emails.

Step 4:ClickMinusat the bottom > selectPlus> clickNew Account.

Step 5:Enter youremail addressandpasswordto sync it again with Outlook.

If Outlook is still not receiving emails on Mac, continue with other troubleshooting tricks.

Alternative: Switch to Outlook Web

You can visitOutlook’s webpage, sign in to your account and check your emails on Mac. This is when none of the solutions mentioned have worked so far.

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Last updated on 29 July, 2024

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