How to Fix PlayStation “Cannot Communicate Using SSL” Error

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he’s a disciplined footfall fan and loves international travel with his wife.

Try Basic Fixes

Does your PlayStation display the “Cannot communicate using SSL”error when playing EA titlessuch as FIFA 23, Apex Legends, Madden, and others? This happens mainly due to connection issues between your PSN and EA accounts.

Several users on aReddit threadreported fixing the error almost instantly by linking their PSN and EA accounts. You can also try it.

Step 1:Open a web browser on your phone or PC andvisit the EA account sign-in page. Then, click on thePlayStation icon.

Step 2:Entercredentialsfor your PSN account and click onNextto link your accounts.

If the accounts are already linked, open your EA account, and head toMy Account > Connections. Then, click onUnlinknext to PlayStation Network.

After unlinking your PSN and EA accounts, link them again using the above-mentioned steps.

Fix 2: Switch to a Different Network Connection

Another reason you may encounter SSL errors on your PS4 or PS5 is if your network has not deployed an SSL protocol. If that’s the case, switching to a different network connection should help solve your problem. Here are the steps for doing the same.

Step 1:Go to your PlayStation’s home screen and select theSettingsoption at the top right corner.

Step 2:SelectNetworkfrom the list.

Step 3:Head toSettings > Set Up Internet Connection.

Step 4:Locate the Wi-Fi network you want to use and select it. If asked to connect to it, enter thenetwork password.

After switching to a different network connection, check if you encounter the “Cannot communicate using SSL” error again. If this solves your problem, the issue may be related to your previous network rather than your PlayStation. You may need tochange your DNS serveror contact your internet service provider for assistance.

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Last updated on 08 August, 2024

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