How to Fix Prime Video Not Working on Android TV

Paurush dabbles around iOS and Mac while his close encounters are with Android and Windows. Before becoming a writer, he produced videos for brands like Mr. Phone and Digit. On weekends, he is a full-time cinephile trying to reduce his never-ending watchlist, often making it longer.

Basic Fixes

Fix 1: Check Your Billing Status

Unlike platforms like Netflix,Amazon Prime Videooffers a yearly subscription fee to its users. If the Prime Video app is not working on your Android TV, it might be due to an issue with your payment method. You would need a computer to check your billing status.

Step 1:VisitPrime Videoand then sign in to your account.

Step 2:Click on yourprofile name>Account and Settings.

You might be asked to sign in again to your Amazon account.

Step 3:Look for thePrime Membership sectionto find your payment details.

Step 4:If your payment didn’t go through, clickEdit on Amazonto check billing details.

The Amazon website will open on your screen. Your billing details will be visible at the top.

Step 5:Click onView Your Payment Method.

Step 6:Click onEdit Paymentin the dropdown menu.

Fix 2: Disable IPv6 on Your Android TV

This error message may appear if the Internet Service Provider or the website is not compatible with Internet Protocol Version 6 (IPv6). That’s why we suggest disabling it.

OpenSettings > Network and Internet > Select IPv6 Setup > Set up IPv6 connection > Select No.

Fix 3: Clear Amazon Prime Video App Cache

Like other platforms, clearing the app cache memory is a good option to fix Prime Video not working on your Android TV. Follow these steps to do the same.

Step 1:Long-press theapp icon > Select Info.

Step 2:SelectClear Cachefrom the options.

Step 3:PressOkto confirm. Restart the Prime Video app again.

Tip:Learn how how tochange Prime Video profile picture.

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Last updated on 31 July, 2024

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