How to Fix Xbox App Not Downloading Games on Windows 11

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Basic Fixes

Fix 1: Force Close the Xbox App and Reopen

Force closing the Xbox app refreshes it, fixing existing glitches preventing you fromdownloading games on Windows 11.

Step 1:Press theCtrl + Shift + Escshortcut to open the Task Manager app, selectProcessesfrom the left sidebar, right-clickXbox, and selectEnd task.

Step 2:Reopen the Xbox app and retry downloading your desired game.

Fix 2: Sign Out and Log Back In

Account authentication issues are a common reason behind the Xbox app not downloading games on your PC. Sign out and log back in to restore normalcy.

Step 1:Open the Xbox app, click youraccount profileat the top left, and selectSign out.

Step 2:Repeat the step to selectSign inand type your account credentials to log back in. Retry downloading your game.

Fix 3: Repair or Reset the Xbox App

Besides authentication issues, the Xbox app on Windows 11 may fail to download new games if its app components are corrupt. Head toWindows Settingsto repair or reset the app.

Step 1:Press the Windows key, searchXbox, and right-click it to open itsApp settings.

Step 2:Scroll down and clickRepair. If the issue persists, selectResetto reset the app to its default configuration.

Fix 4: Disable IPv6 on Your Network Adapter

Disabling the IPv6 network protocol orswitching to the Google DNSare nifty techniques to resolve game-downloading issues in the Xbox app. Head to the Control Panel app to get started.

Step 1:Press the Windows + R shortcut to open the Run dialog, typecontrol, and press Enter to launch the Control Panel app.

Step 2:SwitchView bytoCategory, and clickNetwork and Internet.

Step 3:SelectNetwork and Sharing Center.

Step 4:ClickChange adapter settingsin the left sidebar on the next page.

Step 5:Right-click your network connection and openProperties. Approve the UAC prompt when it appears.

Step 6:UncheckInternet Protocol Version 6 (TCP/IPv6), and clickOKto apply changes. Open the Xbox app and retry downloading a new game.

Fix 5: Use the Gaming Services Repair Tool

The recent Xbox app update introduced a new ‘Gaming Services Repair Tool’ to help you investigate and fix issues related to Xbox games and services. Here’s how you can access it:

Step 1:Click youraccount profileat the top left of the Xbox app, and selectSupport.

Step 2:Select theGaming Services Repair Toolto launch it.

Step 3:Finally, clickStart repairingand follow the on-screen instructions to resolve the issue.

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Last updated on 18 July, 2024

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