This works thank you thank you thank you because I went into the Verizon place and they told me to go to Geek Squad next store . no it didn’t didnt work . I am at my wits end I don’t know what to do with this phone……. can’t talk and text anymore used to be a small microphone now that’s not even now I don’t know what to do. I’m not a young person so I have a little hard time with the phone