Why Do You See Blank Thumbnails on Netflix?

Namrata Gogoi is an author covering Buying Guides and device-related tips and tricks. She loves learning and writing about gadgets and accessories that are functional, innovative, and have a positive impact on people’s lives. Since 2016, she has covered smartphones, computer accessories, household electric appliances, and any product that helps bring convenience to one’s life. Previously, she worked as an IT Analyst at TCS but found her calling at Guiding Tech.

Ashish, Computer Engineer by profession, has been writing about tech for 16 years, with a primary focus on Windows and Smartphones. He has a keen interest in writing about social media, as it constantly evolves, introducing new features to explore.

1. Wireless Connection Interference

One of the first reasons is the nature of the internet connection. If the TV is connected to Wi-Fi, an interruption in the connection leads to a blank thumbnail. Traffic and interference can cause some of the thumbnails to appear blank, even when you can stream other content without issues.

So, if your TV and router support dual-band Wi-Fi, switch to it. If not, if the TV has an ethernet port, you can hook up the cable and see the issue disappear. Also, contact your ISP to determine if they are blocking it because of too much bandwidth consumption.

2. DNS Issues

The issue might also occur due to the default DNS settings. In some cases, the default DNS settings provided by the internet provider fail to resolve the server’s address.

As you might know, thumbnails and the actual content are stored in different CDNs, thus making it possible to stream but not display the thumbnail.

The solution is to opt for analternative DNSat the router level on the TV itself. Go to Settings > Network and click on the connection.

3. Conflict With Cache Files

Often, a conflict in the cache files causes the missing thumbnails. In this case, a straightforward cache clearance should restore the thumbnail. All you have to do is head to Settings > Manage App andclear the cache.If this doesn’t help, reinstall the Netflix app to resolve the remaining issues.

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Last updated on 03 September, 2024

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